Start using NHSmail
If you already have an account, you can login to NHSmail at www.nhs.net. If you're having issues accessing your account, please contact your local IT helpdesk, or the NHSmail national helpdesk on 0333 200 1133, or firstname.lastname@example.org.
To register for an NHSmail account
If you are an individual member of staff working in a trust or other organisation that already uses NHSmail and you want to register for an account, you should contact your local IT helpdesk in the first instance.
Your helpdesk can register an account for you. If your local IT helpdesk cannot help, please contact the NHSmail helpdesk.
In order to use NHSmail, all users must adhere and agree to abide by the rules set out in the NHSmail Acceptable Use Policy.
If you work in an NHS or publicly-funded organisation primarily providing health and social care
An increasing number of health and social care organisations are adopting NHSmail as their primary email system.
They do this to save money on running duplicate local email systems that NHSmail can replace and because they want to use their expert IT staff resource for managing other more complex IT projects, such as upgrading Electronic Patient Record systems.
Organisations choosing to migrate to NHSmail will now migrate to the new service. We have produced some guidance documents including a self-migration guide (PDF, 270.4kB), self-migration checklist (PDF, 166.5kB) and a project plan (XLS, 72.0kB).
The new provider of NHSmail - Accenture offers a managed migration service which is payable locally as an additional service.
If your organisation wants to move to NHSmail from a local email server, contact email@example.com and we can provide further information on what is required.
If you are an individual member of staff working in an NHS or publicly-funded organisation primarily providing health and social care and you want to register for an NHSmail account, you should contact your local IT helpdesk. Your helpdesk can register an account for you.
If you work in a Commissioned Public Health provider
As more non-NHS organisations take part in delivering NHS-funded care, their commissioners are also making it a requirement that information sharing is secure – and therefore making it a condition of contract that NHSmail is used as the means to share information between care providers.
The basis on which staff working in a non-NHS organisation can be granted access to the NHSmail service is contained in the NHSmail Access Policy.
If you think your organisation qualifies (or if you have any questions about your eligibility to use NHSmail) then please read and complete the form within the NHSmail Access Process Document (DOC, 338.0kB) / NHSmail Access Policy Process PDF (PDF, 283.8kB) and Acceptable User Policy (AUP (PDF, 278.1kB)) and email the completed form to us at firstname.lastname@example.org.
If you are eligible to join, a member of our team will help get your organisation started.
Help for Pharmacists, Optometrists and Dentists who want to use NHSmail
NHSmail can be used by Pharmacists, Optometrists or Dentists (PODs) to safely and securely exchange patient or sensitive information with other health and social care professionals. We have upgraded NHSmail to allow PODs to quickly and easily register and activate an account, so read through all of the information below and then follow the steps in section one to get started.
Please note the information below is applicable to PODs in England only. If you are based in Scotland please contact email@example.com.
To register for an NHSmail account: if you work for a pharmacy, optometry or dental practice only
- Fill in the application form. (DOC, 212.0kB) Once complete, email the form to your regional NHSmail contact (PDF, 212.6kB). Note: if you work for a national chain of Pharmacists, Optometrists or Dentists, you still need to apply for accounts locally on an individual basis
- Your regional contact will review your request, make sure they have all the information they need and then pass it to the appropriate NHSmail Local Organisation Administrator (LOA) to set up the account
- If you aren't eligible for an account they will let you know. You may not be eligible for an account if you only need to exchange patient or sensitive information on an infrequent or ad hoc basis with health and social care organisations, or if you already use another email service that is publicly funded.
- Before you are registered you will need to have completed the Information Governance toolkit. If you are registering as part of a practice, only one person per practice needs to do this. If you are registering as part of a group of practices, only one nominated headquarters needs to do this. This is an accreditation that is required for access to any NHS national service to ensure that these services remain secure. Please see: http://www.igt.hscic.gov.uk
- Your LOA will contact you with details of your new account and how to activate it. The LOA will text you a security code and then call you with your account details. Once you have confirmed the security code you have received, they will give you your username and a password which you will need to change the first time you log in
- If you have registered a number of accounts for your practice, the LOA can allocate administrator rights to one or more of them if required – this will allow that account holder to unlock accounts and reset passwords
- Once you have activated your account and logged in you will find a welcome email providing the following information:
- How to keep the account secure
- Account quota details
- Your LOA contact details for ongoing administrative support
- Where to find help and guidance
- You can set up a shared account for your practice or site. The email address will always end @nhs.net but you can specify the part of the email address before the @ sign.
As an example, the email address for John Smith of the High Street Pharmacy could be John.Smith@nhs.net with the display name (the name displayed to the recipient in their inbox) 'Smith John (High Street Pharmacy)'. A shared email account for that Pharmacy could be firstname.lastname@example.org (High Street Pharmacy)
It isn't necessary for PODs to buy their own licence if they only intend to access NHSmail via a web browser – these licenses are held centrally.
The NHSmail programme doesn't hold licences for access via Microsoft Outlook however – a Microsoft Office licence and a Windows Server 2008 client access licence must be provided by the user for the device on which Outlook is installed.
This is also the case for mobile or tablet devices where appropriate licenses should be held by the device owner. Guidance on connecting mobile devices to the NHSmail service is available at https://web.nhs.net/Portal/InformationGuidanceServices/DefaultPage.aspx. Please note, you'll need to log into an NHSmail account to view these pages unless you are using an N3 / NHS connection.
Help for Care Homes looking to introduce NHSmail
Specific guidance for Care Homes looking to introduce NHSmail is available in the social care section of the website. Look for the toolkit which includes all the information you need to know.
Help for NHSmail Local Organisation Administrators (LOAs) supporting POD accounts and Care Homes
If you are an NHSmail LOA and would like information about registering and managing POD accounts, please see the 'Help for LOAs' section of the NHSmail Training and Guidance pages at: https://web.nhs.net/Portal/InformationGuidanceServices/DefaultPage.aspx. Please note you'll need to log into your NHSmail account to view these.
We have produced specific guidance for LOAs setting up Care Homes (DOC, 498.5kB)on NHSmail.